Refund Policy

Our Satisfaction Guarantee

At NetGuide, we are committed to providing quality guidance and assistance. Refund requests can be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided. Eligibility depends on service type and whether assistance has already been delivered.

1. Refund Eligibility & Window

Refund requests may be submitted within 7 to 15 days of service purchase, subject to the following conditions:

• • Eligibility Depends On: Service type (single consultation vs. package), whether assistance has already been provided, and time elapsed since purchase.
• • Single Session Refunds: Available within 7 days if you did not receive the guidance promised or are unsatisfied with the consultation.
• • Package/Monthly Refunds: Available within 7-15 days depending on sessions used. Prorated refunds apply if assistance has been delivered.
• • Annual Plans: Refunds available within 15 days of purchase only. After 15 days, no refunds are available.

2. How to Request a Refund

To request a refund, please follow these steps:

1. 1. Contact our support team at support@internetsupport.com
2. 2. Provide your account information and order details
3. 3. Explain why you are requesting a refund
4. 4. We will review your request and process it within 5 business days
5. 5. Refunds will be credited to your original payment method

3. Refund Processing Time

Once we approve your refund request, please allow the following processing times:

• • Credit/Debit Cards: 3-5 business days
• • Bank Transfers: 5-10 business days
• • PayPal/Digital Wallets: 1-2 business days

4. Non-Refundable Situations

Refunds will not be provided if:

• • The refund request is made after the eligibility period
• • The issue was resolved by our technician as documented
• • The customer did not follow the guidance provided
• • The request involves abuse or misuse of our services
• • The service was provided as requested and documented

5. Monthly Plan Refunds

If you are not satisfied with your monthly plan, you can request a full refund within 30 days of purchase. After 30 days, you can cancel anytime, but no refund will be issued for the current month. Any remaining balance will not be carried over to the next billing cycle.

6. Annual Plan Refunds

For annual plans, we offer:

• • Within 30 Days: Full refund of your annual payment
• • After 30 Days: Prorated refund based on the time remaining in your plan (calculated monthly)
• • After 12 Months: Plan expires and no refund is applicable

7. Cancellation Policy

You can cancel your subscription at any time:

• • No cancellation fees or penalties
• • Access continues until the end of your billing period
• • You will not be charged for future billing cycles
• • Cancel through your account dashboard or by contacting support

8. Exceptions and Disputes

If you have a dispute about a refund decision, please contact us with additional details or documentation. We will review your case and respond within 5 business days. Our goal is to ensure every customer is satisfied with our service.

9. Contact for Refund Requests