Disclaimer

General Disclaimer

The information and guidance provided by NetGuide are for informational and educational purposes only. While we strive to provide accurate and helpful guidance, we do not make any warranties or representations about the accuracy, completeness, or reliability of the information provided.

1. No Professional Liability

Our guidance is meant to help troubleshoot common internet and cable issues. However:

• • We do not provide professional engineering or consulting services requiring licenses
• • We are not responsible for damage to equipment resulting from following our guidance
• • Hardware failures or data loss are not our responsibility, though we take every precaution
• • Internet service quality depends on factors beyond our control (ISP infrastructure, etc.)

2. No Guarantees

While we have a 99% success rate in resolving issues, we cannot guarantee:

• • That your specific issue will be resolved (though we make every effort)
• • That your internet service will remain stable after resolution
• • Specific internet speeds or performance levels
• • Resolution of issues caused by your Internet Service Provider (ISP) infrastructure
• • Solutions that work for all ISP configurations and equipment types

3. ISP Limitations

Internet and cable service quality are ultimately controlled by your Internet Service Provider. While we can help troubleshoot and optimize your connection, some issues may require ISP intervention. We work with your ISP to facilitate resolution when possible, but cannot guarantee they will respond or take action.

4. Third-Party Services

We are not responsible for:

• • Services provided by your ISP, equipment manufacturers, or third-party vendors
• • Quality or availability of third-party services or products
• • Technical support provided by other companies
• • Any damages arising from third-party services or products

5. User Responsibility

By using our services, you acknowledge that:

• • You follow guidance at your own risk
• • You are responsible for backing up important data before troubleshooting
• • You understand the risks of modifying network configurations
• • You have authority to make changes to your equipment and network

6. Technical Limitations

Our services have certain technical limitations:

• • We cannot diagnose hardware failures that require professional repair
• • Some issues may require on-site technician visits (which we can coordinate)
• • We cannot guarantee service availability on our platforms
• • Network issues may prevent us from reaching you in emergencies

7. No Medical, Legal, or Financial Advice

Our services are strictly technical in nature. We do not provide medical, legal, financial, or professional advice. If you need professional services in these areas, please consult appropriate licensed professionals.

8. Data and Privacy Disclaimer

While we take security seriously, we cannot guarantee:

• • Absolute protection of your personal information
• • Prevention of all cyberattacks or data breaches
• • Compliance with all emerging security threats

9. Limitation of Liability

Internet Support Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or business interruption, even if advised of the possibility of such damages.

10. Changes to Disclaimer

We reserve the right to modify this disclaimer at any time. Your continued use of our services indicates your acceptance of any changes.

11. Contact Information

If you have questions about this disclaimer or our services, please contact us: